Product Returns and Refund Policy
Definitions:
- RMA (Return Material Authorization). An RMA number will be provided by Gamerz Oasis LLC upon approval of the return request.
- VRP (Valid Return Period). Defines the return window in which the customer must make their request by the VRP deadline. Standard VRP window is 30 days from time of delivery.
- SWP (Standard Warranty Period) The default warranty (3 years). Applies to all custom build gaming PCs and pre-built gaming PC models.
- EWP (Extended Warranty Period) The extended warranty period (5 years). Upgrade purchase required and applies only to custom built and pre-built gaming PC models.
- B2C (Business to Consumer) Defines business interactions between Gamerz Oasis LLC and consumer customers.
- B2B (Business to Business) Defines business interactions between Gamerz Oasis LLC and business customers.
- UPS (United Parcel Service). Gamerz Oasis primarily utilizes UPS for shipping its products, however, Gamerz Oasis LLC may also use FedEx as a carrier as well, Gamerz Oasis LLC will email you information about your shipment including carrier and tracking ID.
Terms of Use of Gamerzoasis.com:
- GAMERZOASIS.COM is intended for use by consumers or businesses for the procurement of products meant for B2C or B2B transactions and is not to be used for the resale of products without a valid reseller agreement between Gamerz Oasis LLC and the reselling party.
- GAMERZOASIS.COM is not to be used to solicit products and services to Gamerz Oasis LLC and is to be used solely for interactions between Gamerz Oasis LLC and their customers.
Returns and Refunds:
Gamerz Oasis LLC will accept and honor returns with full refund upon RMA approval and the safe and complete return of the merchandise involved in the RMA order. For a purchase to qualify for RMA, it must meet the following conditions:
- The RMA must be requested within 30 days from the day of delivery
- The product must be returned at the expense of the consumer and must be received by Gamerz Oasis within 15 days from the time of RMA approval
- The RMA number must be visible on the outside of the box
- The package must be addressed to:
Gamerz Oasis LLC
ATTN: Returns
851 14th Ave S
Clinton, IA 52732
- The product must pass inspection to ensure it is free of damage caused by the consumer (any products returned with obvious damage from the customer or missing parts will be disqualified for RMA and returned at the customers expense).
Warranty Limitations and Conditions:
- Warranty only valid in the United States of America.
- The Standard and optional Extended Warranty provided by Gamerz Oasis LLC requires that you ship your device to Gamerz Oasis LLC for repair.
- ETA for repair turnaround is a maximum of 15 business days.
- Warranty coverage is limited to product defects and part malfunctions ONLY and does NOT cover physical damage of the product or any parts used in the product manufacturing (If this is discovered, Gamerz Oasis LLC will reach out to you with the repair cost and will complete the repair upon payment for parts, labor, and shipping).
- Warranty does not cover any software or computer support that falls outside of the warranty coverage area defined above
3-Year Standard Warranty Terms and Conditions:
- Gamerz Oasis LLC will warranty all custom and pre-built gaming PC models for a minimum of 3 years starting from the day of delivery.
- Gamerz Oasis LLC requires that you register for product support before your product can be serviced under the warranty agreement.
- The standard warranty does NOT cover accessories or other products such as monitors or software, any warranty claims for accessories or software must be addressed through the product manufacturer.
- Upon warrant RMA approval, Gamerz Oasis LLC will provide the customer with a pre-paid shipping label through UPS.
5-Year Extended Warranty Terms and Conditions:
- Gamerz Oasis LLC will warranty all custom and pre-built gaming PC models for 5 years with the purchase of an extended warranty, which is available as an optional extension of any custom or pre-built gaming PC model.
- Gamerz Oasis LLC requires that you register for product support before your product can be serviced under the warranty agreement.
- The extended warranty does NOT cover accessories or other products such as monitors or software, any warranty claims for accessories or software must be addressed through the product manufacturer.
- Upon warranty RMA approval, Gamerz Oasis LLC will provide the customer with a pre-paid shipping label through UPS.
Support for Initial Product Setup:
Gamerz Oasis LLC will allow for one support request related to product setup only. Any additional support outside of initial setup will be billed at $75 per incident.
Support is limited to the below customer support topics:
- Initial Product Setup
- Video Card Firmware / Software updating
Gamerz Oasis does NOT provide IT based support outside the above mentioned support limitations and will not be held liable for any damages caused by malware or any other software related incidents outside the control of Gamerz Oasis LLC. Gamerz Oasis LLC does not provide cybersecurity services or software and it is the customers responsibility to maintain Anti-Virus software.